As Vice President of Client Services with Nonprofit HR, Terry serves as a key member of the Senior Leadership Team providing leadership and direction to the firm’s service delivery. She applies over 20 years of consulting experience to create and implement strategies to improve overall client service delivery while maintaining the firm’s competitive edge. She has demonstrated experience in change management utilizing frameworks and tools specifically adapted to meet identified client needs and leads effective cultural changes while assessing impact and potential risk. She is client focused and a highly collaborative professional invigorated by leading relationships and coordinating new strategic partnerships while diversifying revenue generating opportunities.
Prior to joining Nonprofit HR, Terry worked in leadership roles with Avanade (a joint venture between Accenture and Microsoft), Deloitte and Kforce Global Solutions. Her experience and focus have always been client driven. She was responsible for the sales strategy and managing existing relationships where she developed, fostered and built long-term business partnerships with large multi-million dollar clients. She achieved 100% client satisfaction while deepening those existing relationships by delivering considerable cost savings and other value-added service offerings.
She also spearheaded an offshore and outsourcing talent acquisition strategy, directed and oversaw a workforce of over 850 technologists with multi-year attrition rates well below industry standards. She is also people-focused and is centered around cultivating talent and skills by focusing on continuous training and certifications, consultant retention, and brokering mentorship programs across various operating portfolios resulting in increased overall workforce engagement.
Terry received her bachelor’s degree from Queen’s University in Canada. She is a Microsoft Certified Professional and trained in Project Management. In addition to her professional employment experience, she is driven in expanding upon her entrepreneurial horizons. Motivated by her own health challenges as a young child, she recently formed a company selling products related to health and wellness and continues to create new product ideas geared toward helping others, namely women and mothers, in her spare time. She leveraged her customer-first philosophy and was able to generate a strong following of dedicated customers and received glowing online reviews related to the quality and efficacy of the product and customer service.
Terry holds dual citizenship both in the U.S. and Canada and currently resides in Tampa, Florida with her husband Terence, an attorney, and her two children, Alexandra and Finbar. She enjoys spending time with family and friends, hot yoga, cooking, tennis, downhill skiing (if she’s up north) and golfing with her husband on weekends.