The Auto Care Association has retained Nonprofit HR to conduct their search for a Director of Human Resources. 

The Director of Human Resources serves on the association’s management team with direct responsibility for the overall administration, continuous evaluation, and strategic planning of the human resources function.  This position is responsible for establishing training and employee development programs and will work closely with senior management to grow skill sets and expand staff capabilities across the entire organization.  This position will add value by recruiting, developing, and retaining high-performing talent in order to achieve the strategic goals of the association.

This position will enhance staff productivity by utilizing technology platforms and by exploring new and innovative tools and benefit offerings that improve the staff work environment and work experience, creating a work environment that draws and retains high-performing talent.  This position will add value by developing and socializing workplace policies and practices which communicate desired outcomes, and which provide a framework for employee dialogue, understanding, and collaboration.  The Director, Human Resources fosters a working environment wherein employees are engaged, effective, and driven to achieve the association’s strategic goals.

Duties and responsibilities

Staff development and training:

  • Develop and implement a performance management system that:
    • articulates employee goals and integrates those goals with the association’s organizational purposes,
    • enables effective and timely feedback,
    • clarifies timelines and roles for all involved,
    • leads to greater organizational achievement.
  • Work with senior management to organize and track employee development plans.
  • Provide or source coaching and training to managers to increase the effectiveness of their leadership and direction.
  • Foster a culture of continuous learning and development.

Employee relations:

  • Monitor employee morale and identify opportunities to increase employee satisfaction and engagement.
  • Establish relationships with staff to create a safe environment in which to hear concerns and grievances.
  • Address and resolve employee grievances and concerns with fairness, understanding, confidentiality, and professionalism.

Recruiting and onboarding:

  • Collaborate with management to develop and refine position descriptions and to determine compensation targets.
  • Coordinate candidate search activities, such as job postings, candidate screenings, reference checks, and interviews with hiring managers.
  • Develop and implement a comprehensive short-range and long-range onboarding and indoctrination program.
  • Utilize technology platforms to facilitate short-range on-boarding tasks, such as benefits enrollment, document review, etc.

Benefits administration:

  • Understand all employee benefit plans and programs. Communicate the benefits of the programs regularly and clearly to the staff.
  • Analyze the efficacy of existing benefit programs and advise senior management on opportunities to more effectively deploy employee benefit resources.
  • Identify opportunities to enhance the association’s benefit offerings.
  • Participate with senior management in benefit plan design.
  • Address employee questions regarding benefit plans, interfacing with external benefits brokers as needed.
  • Advise senior management on trends, best practices, and leadership opportunities to promote employee satisfaction and morale.
  • Coordinate details on annual open enrollment activities and conduct staff training session(s).

Other responsibilities:

  • Supervise the front desk coordinator and associated office administration responsibilities.
  • Maintain compliance with laws and regulations, including:
    • COBRA
    • ERISA
    • FLSA
    • State employment laws (MD, DC, NJ, NH, MI, IL, TX, MO).
  • Maintain personnel files.
  • Maintain organizational charts.
  • Review, update, and maintain employee handbook.


  • Bachelor’s degree in human resources or related discipline.
  • 10+ years of experience in a human resources role.
  • Ability to clearly articulate policies, procedures, and practices.
  • Ability to make connections with staff, to establish trust, and to maintain confidentiality.
  • Experience designing and creating benefit programs, and with analyzing the utility and the effectiveness of benefit programs.
  • Ability to communicate clearly and professionally in writing, via phone, and in person.
  • Strong skills and experience with Microsoft applications, including Outlook, Word, Excel, and active knowledge of existing and emerging human resource-related tools and applications.

Working conditions

This job operates in a professional office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements

  • This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines.
  • This is somewhat a sedentary role.
  • Use of arms, legs, hands, eyes, hearing for technical and general maintenance tasks.
  • Continual use of manual dexterity and gross motor skills; frequent use of fine motor skills.
  • Frequent stooping, bending, crouching, standing and reaching.
  • Ability to lift to 15 pounds.

To apply: Please forward a cover letter and resume to Yvonne Rivera, Director of Talent Acquisition, with the position title in the subject line. Please include where you heard about the position.