About the Role

Provides a full range of human resources services to staff, primarily focusing on recruiting, onboarding, employee relations, and benefits administration.

Supports the Senior Director, People Strategy/HR on a variety of matters, including but not limited to, training and development, policies and procedures, HRIS, DEI. Develops a thorough knowledge and understanding of APTA, its membership, and services provided. Is the liaison to staff to guide and resolve ER issues.

Duties Include but are not limited to:


  • Manages all aspects of the full-cycle recruiting needs for APTA.
  • Oversees all aspects of the onboarding process.
  • Conduct new employee orientation meeting with the new hire, ensuring all forms are completed timely and in compliance with legal deadlines.

Benefits Administration

  • Partners with the Senior Director, People Strategy/HR with managing and administering APTA Employee benefits;
  • Processes enrollments, plan changes, and terminations; provides benefit education to employees.
  • Works closely with benefit broker, vendors, and third-party administrators on all matters related to APTA’s benefits administration.
  • Processes all monthly benefit invoices
  • Administers all aspects of Family Medical Leave Act (FMLA) requests, to include required notices and certification forms, leave tracking, and return-to-work status.
  • Administers all aspects of Short-Term Disability and coordinates with FMLA and APTA’s leave program
  • Administers the retiree medical, dental, and life plans with the brokers and carriers;
  • Maintain current, accurate benefit information in new hire orientation packets and in ADP/HRIS

Employee Retention & Development

  • Serves as first point of contact for the HR department for various topics, including ER issues
  • Works with the Senior Director, People Strategy/HR to plan, implement and carry out APTA’s training and development initiatives.
  • Assists with APTA’s annual and mid-year performance review and goal setting processes.
  • Conducts six-month check-in meetings with new hires and provide necessary feedback for process improvement and implementation, where possible.
  • Conducts exit interviews with departing employees and disseminate pertinent information to management as needed in consultation with Senior Director, People Strategy/HR.

General Human Resources

  • Handles all requests for employee verifications, references, and unemployment claims.
  • Updates salary and benefits information in payroll/HRIS.
  • Serves as main HR point of contact on APTA’s HRIS from implementation, updates, staff rollout, when required.
  • Maintains accurate and organized employee and association files in accordance with APTA’s document retention policy and legal compliance for active, terminated, and retired personnel.
  • Provides new hire orientation and training
  • Drafts, edits, and distributes staff communications through email, PowerPoint presentations, surveys, memos, and other documents as needed.
  • Presentations to staff in small or large group settings
  • Participates in advancing APTA’s DEI initiatives as it relates to all recruitment, retention, training, and development, and the HR strategy.
  • Performs other duties or projects as assigned by the Senior Director, People Strategy/HR.

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