Founded in 2004, Pathways to Housing DC (Pathways) provides home, health, and hope to more than 3,500 adults annually who are experiencing or are at risk for homelessness throughout the District of Columbia and Montgomery County, MD. Pathways to Housing DC initially opened our doors to end homelessness and help the healing of men and women who were considered “chronically homeless”- those individuals living on the streets for years with serious mental health challenges that were not being treated. The mission of Pathways to Housing DC is to end homelessness and support recovery for people with complex health challenges through our Housing First model.

As Pathways continues to experience significant growth and build upon its unique strengths, a search is underway for an experienced visionary Chief Operating Officer (COO). Pathways has exclusively retained Nonprofit HR to assist in these recruitment efforts. Reporting to the Executive Director, the COO will be responsible for providing strategic leadership, directly supervising leadership staff and leading operations, providing day-to-day oversight and management of staff and standards. S/he/they will develop, implement, and communicate effective operational strategies and processes of the organization’s administrative and support services. The COO must maintain working knowledge of multiple state Medicaid reimbursement methodologies and how they impact billing services provided.

The COO is a dynamic leader who can build and execute thoughtful and ambitious strategies while ensuring operational excellence. S/he/they will have exceptional interpersonal and people management skills, with the ability to build and manage high-performing, cohesive teams. The COO will be a results-oriented motivator with high standards for excellence. S/he/they will be a clear, consistent and empathetic communicator, someone who excels at relationship building, who is constantly innovating and has entrepreneurial instincts, who naturally absorbs new information, and who has a contagious drive for excellence and accountability. It will also be the COO’s responsibility to establish credibility throughout the organization and with the Board as an effective developer of solutions to business challenges.

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