Nonprofit HR has received many questions from social impact organizations and has decided to share our responses with the public. Visit this page daily to see new questions and answers your peers are asking.
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Question: How do we notify staff about the benefits they may be eligible for under the recently enacted Families First Coronavirus Response Act (FFCRA)?
Nonprofit HR’s Response: The DOL recently provided a model notice that can be provided to employees, explaining benefits available under the Act. All covered employers should post the notice in a conspicuous place on its premises. Employers may also satisfy the requirement by emailing or direct mailing the notice to employees or post it on an employee information internal or external website. It should also be shared with new hires. The notice for non-federal employees can be found here: FFCRA Notice for Non-Federal
Question: What are suggestions for onboarding new staff while all staff are working remotely?
Nonprofit HR’s Response: Similar to onboarding new employees in your physical office space, you want to ensure that new hires feel welcomed and have the resources needed to succeed in their new role. Ensure that you have processes in place to set up and provide new employees with essential resources such as: laptops, videoconferencing tools, access to online resources/log-ins and new hire forms. (Note that the U.S. Department of Homeland Security just temporarily relaxed guidelines for reviewing I-9 documentation in person for those organizations that are currently operating in a full remote work environment due to the COVID-19 crisis.)
On the employee’s first day, utilize virtual meetings to review systems, processes, and benefits. Additional meetings over the following weeks should help the new hire learn more about your organization, receive guidance on key objectives and understand how you will measure success and outcomes for their role. Use videoconferencing as often as possible to assist new employees in building relationships with other colleagues across the organization. Instituting a buddy system in addition to daily meetings with their supervisor, will be key to bond them to the organization as they onboard during this time of uncertainty. It is important to communicate regularly and have open lines of communication throughout the day. Encourage new employees to initiate communication – “please reach to me when you need to.” Ensure that you familiarize them with the corporate culture, including sharing your organization’s values, acceptable behaviors, traditions and norms. Gathering feedback in real time about what they need to be successful and about the orientation process will be helpful as you continue to move forward in a virtual environment.
Question: If you close your office, what do you do about the staff in jobs that are not as conducive to telework, such as a receptionist?
Nonprofit HR’s Response: If you have a workforce where most positions are conducive to telework, but a few are not, you should think creatively about how remote work can temporarily work for everyone. If you have a receptionist role, for instance, consider forwarding the office phones to that employee’s home line or cell phone. If you have an employee in a position that regularly works on tasks that are more on-site focused, consider some projects that they can work on while temporarily remote. Engage the entire team to think through the type of help they need in a virtual environment, as there may be different tasks that need attention and can be completed by these individuals. Ensure these staff have virtual access to systems as needed, and ensure they have adequate direction and guidance on tasks, just as they would when in the office. If nonexempt staff are working remotely, be sure to continue to monitor their hours so that you are in compliance with FLSA rules. And remember, encourage them to maintain regular work hours in an effort to ensure their mental health.
Question: How are nonprofits handling working from home for staff with children who are out of school? How can I set a policy that is fair for staff with kids or without kids in terms of the amount of work you get done while working from home?
Nonprofit HR’s Response: Many employees are now faced with juggling working from home and looking after children or helping to managing their education. Employers should try to provide flexibility to staff during this time. If possible, allow such employees to work hours that are different than their usual work schedule, such as in the early morning, late at night or on the weekends in order to get their work done. Try establishing core hours during which a critical mass of staff are available but that allows for the flexibility that they might need to care for loved ones. If this is not feasible, give your employees the flexibility to use paid leave for some of the hours they cannot work. The key is communication with the employee’s supervisor and team members to ensure that work gets done.
Question: What is template for a Continuity of Operation & Recovery plan that can be adapted by nonprofit service providers?
Nonprofit HR’s Response: If you haven’t already done so you should review your nonprofit’s crisis management and business continuity plan. Such a plan will help you determine how to continue operating in a time of crisis such as this and how to communicate with employees, constituents, members, customers/client, and others.
Additional guidance on business continuity can be found at:
The Department of Homeland Security also has resources at: https://www.ready.gov/business-continuity-planning-suite
Hopefully you have a plan in place that can be tweaked as needed to respond to the current Cornavirus crisis and be able to continue to meet the objectives of your nonprofit’s mission.
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Note: While Nonprofit HR is sharing answers with the public through this mechanism, these answers should not be wholly applied to any business and decision-making scenario organizations are facing. Organizations should partner with their Human Resources and talent management staff/consultants and advisors to create solutions for their unique challenges. No information shared on this page should be taken as Nonprofit HR direct advice for any challenges organizations are facing.